Frequently Asked Questions
Do you offer same day delivery and pick up options?
Experience our premium same-day personal service. Reach out for more details on additional costs, which are calculated based on distance in kilometres. Additionally, you can choose to pick up your order from Craigieburn.If you opt for pick up, you can provide an enclosed envelope from your sonographer, and we'll discreetly prepare your order for you.
How long does standard delivery take within Australia?
Our standard shipping service usually takes three days to reach major cities. This ensures that our valued customers receive timely and efficient deliveries.
What is your return policy?
If you are not satisfied with your purchase and have not used the product, please contact us within 3 days of receiving the item. We are more than happy to offer a complete refund as part of our return policy.
Are your gender reveal products environmentally friendly?
We are committed to sustainability. Our confetti and materials are selected with eco-friendliness in mind. Many of our products use biodegradable confetti and materials, minimising their impact on the environment.
Can I get assistance in planning the gender reveal event?
Absolutely! Our team is here to help you plan a memorable gender reveal event. We can provide suggestions, tips, and ideas to make your celebration even more special. Contact us for personalised assistance!